Privacy Policy

1. Introduction

77dg (referred to as "we", "us", or "our") operates an online casino and sports betting platform accessible to players across Bangladesh at https://77dg.bet. We are committed to safeguarding the privacy of every individual who interacts with our platform, whether browsing our games, placing a bet, or managing an account.

This Privacy Policy explains in detail which personal information we collect from you, why we collect it, how it is used, how it is protected, and under what limited circumstances it may be shared. We encourage you to read this document carefully before using our services. This policy is subject to our Terms and Conditions, and both documents govern your use of the 77dg platform.

2. Information We Collect

When you create an account, interact with our platform, or contact our support team, we may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and primary city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash account number, Nagad number, Rocket number, Upay, bank card details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and general geographic region derived from network data.
• Behavioural data: games played, bet amounts and frequency, session duration, page views, and promotional offers engaged with on the 77dg platform.

We only collect data that is necessary and proportionate to the services we provide. You are not required to provide data beyond what is strictly necessary for account creation and regulatory compliance.

3. How We Use Your Information

We process your personal data only for legitimate, clearly defined purposes. These include:

• Account management: creating, maintaining, and securing your 77dg account, including identity verification and fraud prevention.
• Service delivery: processing deposits and withdrawals, crediting bonuses, providing customer support, and resolving disputes.
• Responsible gaming compliance: monitoring gaming patterns to identify potential problem gambling behaviour and enforcing self-exclusion or deposit limit requests.
• Platform improvement: analysing aggregated usage data to improve game performance, interface design, payment processing speed, and overall user experience.
• Communications: sending transactional emails or SMS messages (such as deposit confirmations, withdrawal updates, and security alerts) using the contact details you provide.

4. Cookies and Tracking Technologies

77dg uses cookies and similar technologies to recognise returning users, maintain session state, remember language and display preferences, and gather aggregate analytics to help us improve the platform. Cookies are small text files stored in your browser; they do not contain executable code and cannot access other data on your device.

You may control cookie behaviour through your browser settings. Disabling certain cookies may affect platform functionality, such as keeping you logged in or remembering display preferences. We do not use cookies to track your activity across third-party websites that are not affiliated with 77dg.

5. Data Sharing and Disclosure

77dg does not sell, rent, or trade your personal information. We may share data with trusted third parties only in the following strictly controlled circumstances:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card-based services. These processors are contractually bound to handle your data securely and only for the purpose of completing transactions.
• Identity verification and compliance partners: to carry out legally required KYC checks and anti-money-laundering (AML) procedures. These partners operate under strict confidentiality obligations.
• Regulatory or legal authorities: when required by applicable law, a court order, or a government authority's legitimate request, we may disclose the minimum data necessary to comply.

In all cases of permitted sharing, we apply data-minimisation principles — only the data strictly required for the specific purpose is transferred, and our data-sharing agreements require recipient parties to maintain equivalent data-protection standards.

6. Data Security

We implement a multi-layered approach to data security. All data transmissions between your device and 77dg servers are protected using 256-bit SSL encryption. Account passwords are stored using strong one-way cryptographic hashing algorithms and are never stored or transmitted in plain text. Our systems undergo regular security audits, and access to sensitive user data is limited to authorised personnel operating under strict confidentiality protocols.

While we take every reasonable step to protect your data, no online system can guarantee absolute security against all possible threats. We strongly recommend that you use a strong, unique password for your 77dg account, enable any available two-factor authentication, and immediately report any suspicious account activity to our support team.

7. Payment Data and Financial Transactions

Financial data related to your deposits and withdrawals on 77dg — including bKash, Nagad, Rocket, Upay, and bank card transactions — is handled with the highest level of security. We retain transaction records as required for financial accountability and to comply with applicable regulations, but we do not store full card numbers or mobile banking PINs on our platform.

All monetary amounts on this platform are denominated in Bangladeshi Taka (BDT). We do not hold or manage cryptocurrency wallets on your behalf. Any payment method you add to your account is associated with your verified identity, and transfers to unverified third-party accounts are not permitted.

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period after account closure, in order to fulfil legal, regulatory, and accounting obligations. The standard retention period for account-related data is a minimum of five (5) years from the date of your last account activity, in accordance with applicable anti-money-laundering regulations.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Aggregated, de-identified analytics data may be retained indefinitely for platform improvement purposes.

9. Your Privacy Rights

As a user of the 77dg platform, you have the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data by contacting our support team.
• Right to restriction: you may request that we limit the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to object: you may object to the use of your data for direct marketing communications at any time. We will honour such requests promptly.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 3 business days and endeavour to resolve it fully within 30 calendar days.

10. Children's Privacy

77dg is strictly an adult platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect or process personal data from individuals under 21. If we become aware that personal data from a person under 21 has been collected without proper age verification, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] without delay.

11. Third-Party Links and Services

The 77dg platform may reference third-party payment services such as bKash, Nagad, Rocket, and Upay. When you interact with these payment partners, their own privacy policies govern the data they collect. 77dg is not responsible for the privacy practices of external parties. We encourage you to review the privacy policy of any third-party service you use in connection with 77dg. We do not embed third-party tracking pixels or advertising networks on our platform.

12. Changes to This Privacy Policy

77dg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify registered users via email or an in-platform notification at least 7 days before the change takes effect.

Your continued use of the 77dg platform after any policy update constitutes acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and contact support to request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77dg handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Email us at [email protected] and a member of our team will respond within 24 hours. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.